0845 FAQ

What is an 0845 number ?

0845 "Lo-Call" numbers are charged to the caller at BT Standard local rates no matter where in the UK the caller is calling from.

How can 0845 numbers help my business ?

Research has suggested that 0845 numbers give companies a national and more prestigious image. Which in turn gives customers (and potential customers) a greater level of trust and confidence in your organisation.

Research has also shown that prospective customers are more inclined to call a company with a 0845 number than a competitor's standard 01 or 02 number.

What will it cost me ?

Absolutely nothing ! We make no charges for our 0845 numbers. Unlike most other providers we do no charge any connection fee, yearly rental fees, annual service charge or per minute call charges. Your 0845 number is completely FREE to setup & use !!!

Do I need new telephone equipment installed ?

No. All changes are carried out at the exchange level and are completely independent of the equipment you have on your site. However if your existing equipment allows, you may wish to change your outgoing number presentation (i.e. your caller id) to your new 0845 number.

How do they work ?

0845 numbers are completely transparent to your current telephone service. The service is simply implemented by mapping your chosen 0845 numbers to your current local telephone numbers. When your clients call the 0845 number they are redirected to your office without any delay in the call whatsoever.

Do we have to change our existing telephone provider ?

Absolutely not. We redirect your new 0845 number on to your existing number. Your existing telephone provider will neither know nor care that this has happened.

Will our old numbers still work ?

Yes you will still be able to use your current number. So you can gradually transition from your current number to your new 0845 numbers. But remember that your 0845 number must be dialed for your to receive revenue - so it is in your best interests to start advertising them as soon as possible.

What if we move offices or change our telephone provider ?

If you move (or change your actual phone number for any reason), we simply re-direct your 0845 number(s) to your new number(s).

Can we use an 0845 number for our fax machine ?

Of course you can, although many of our clients prefer to put their fax machines on 0870 numbers, as these numbers generate more revenue.